What is Etiquette?
- Practicing good manners.
- knowing how to behave in a given situation.
- Knowing how to interact with people
Communication Type:
- verbal: what you say and how you say it.
- Non Verbal: Handshake, posture,eyecontact, facial expression and confidence
Basic Etiquettes
- Always Be Punctual.
- Don't chew any thing inside the class and during the working hours.
- you never get a second chance to make first impression. Your character your ability judged in first impression itself.
- Good Grooming is essential.
- smile and make eye contact.
- speak slowly and clearly
- voice should be audible
- Give firm handshake.
- Neat and clean from head to toe.
- make sure that the tatoos, body art should not be visible.
- clean your nails and nail polish must be conservative.
- Have a conservative haircut.
- check hair, face and cloth before entering the room.
- wear a suit that is either grey, navy or charcoal.
- clean pressed white shirt.
- wear black leather shoes
- Don't wear too much of jwellery
communication
verbal: Develop your vocabulary, cut out slang, specific acronyms, and youthful talk. Take turns when
speaking, and don’t hog the conversation.
Non verbal:Attend to posture, eye contact, facial expressions and personal space/distance. Remember to
smile! Not giving the speaker your full attention conveys that ―there is something more important than
you‖ and it can be considered very rude
Written: Short, concise, error-free
Listening: Stop talking, show interest, ask questions, and don’t interrupt
Telephone Etiquette
The telephone is used a lot in the selection process including setting up interviews, phone interviews, and job
offers. Make sure your telephone etiquette is top-rate!
Tone of voice is 70% of initial impression; words spoken 30%. Speak with a smile in your voice (and on
your face)
Focus on the call; not on doing something else
Don’t eat or drink while on the phone
When talking on the phone with a potential employer or for other business, do not put them on hold
while you answer another phone call
Have a notepad and writing utensil near by for taking notes
Eliminate background noise – pets, TV, music, bathroom noises, children, and traffic
Warn housemates of anticipated calls, to act appropriately (keeping the noise down) during phone
interviews, or when taking messages
Your answering machine or voice mail message should be brief, polite and professional
Return calls promptly (within 24 hours)
When leaving a message, speak slowly and clearly (articulate), provide your first and last name (spell
last name), give your phone number including area code, purpose of call or an identifier, repeat name
at end
Email & Web Netiquette (interNet Etiquette)
Email is not an ―etiquette-free‖ zone nor is it instant messaging! It is a professional form of
communication and should follow good writing guidelines
Proofread for spelling and grammar. Don’t rely solely on spell check!
Avoid conflict & email arguments. Many things can be misconstrued via email
Online communication is not a replacement for verbal/personal contact
AVOID USING ALL CAPS (or all lower-case) and don’t overuse ―!‖
Give people a chance to read & respond
Keep your messages short and concise
Think before you send (messages are sent immediately). Sometimes saving your message as a draft
and rereading it later can be extremely beneficial
Everything you write online is a reflection of your professionalism: you will be judged by the quality of
your writing whether it is an email, online profile, blog entry, or comments on a Web site
Dining Etiquette
80% of second interviews involve a meal
Long before you enter the restaurant, make sure you turn off your cell phone or beeper
Practice proper posture; sit up straight with your arms close to your body
When you are not eating, keep your hands on your lap or resting on the table (with wrists on the edge
of the table). Elbows on the table are acceptable only between courses.
Take responsibility for keeping up the conversation but stay away from controversial subjects, such as
politics, religion, sexual matters, etc
Order something easy to eat. Stay away from spaghetti, peas, expensive items and anything that
sounds like a large quantity of food.
Do not order alcoholic beverages, even if the interviewer does
Ask for suggestions from others at the table
Wait to eat until everyone has been served
When eating a roll or bread, put a pat of butter on your plate, break small pieces of bread, and butter
each piece as you go
Don’t salt your food before you taste it
Only reach for items that are in front of you. Politely ask others to pass items out of reach.
Bring food to your mouth—not your head to the plate
Eat at the same pace as everyone else
Place your napkin on chair seat if excusing yourself for any reason
Take small bites at a time and never chew with your mouth open or talk with your mouth full. If asked a
question while you are eating, finish chewing, swallow, then speak
Throughout the meal, be sure to say "please" and "thank you." Your polite attitude will foster an overall
positive impression.
Eat your entire meal if possible. Don’t ask for a doggie bag
Indicate that you are finished with your meal by placing the knife and fork, on your plate, at the 4 o'clock
position. Be sure to place the napkin on the right-hand side of your table setting.
When dining as part of a job interview, generally the interviewer pays
